Service Charter

QSNTS is committed to providing Traditional Owners within our region of responsibility with comprehensive native title services and products that offer the right support at the right time, through every step of the native title journey.

We support the aspirations of Traditional Owners to manage their Country and maximise the benefits of their native title rights and interests to secure the cultural, social and economic wellbeing of their communities. Through the effective and timely delivery of our services, we aim to redress the past, strengthen the present and empower the future for Traditional Owners.

OUR PURPOSE

Walking with Traditional Owners

We acknowledge those who have walked, protected and cared for their Country with pride since time immemorial, dutifully conveying law, custom and language to each successive generation. With new challenges and opportunities now presented in native title, we will walk together with Traditional Owners in trusting partnerships, providing the support they need to make strong and informed decisions through every step of the native title journey.

OUR STRATEGIC PRIORITIES

We acknowledge Traditional Owners as holding rights under their own laws and customs, as well as rights recognised under domestic and international law. We recognise the authority of Traditional Owners in respect of decisions affecting their Country and people, and we will work diligently to deliver services that align with our vision of Right People, Right Country, Right Path. Our strategic priorities are:

  • Securing outcomes through recognition of right people for right Country
  • Supporting Traditional Owners to manage Country
  • Becoming a service provider of choice for Prescribed Bodies Corporate (PBCs)
  • Advocating reform to enhance native title for Traditional Owners.

OUR VALUES

To achieve our vision and strategic priorities, we adopt a set of values that guide our conduct in all aspects of operations. Those values are:

RESPECT for cultural knowledge, ancient authority and the rights of all Traditional Owners
HONESTY to be truthful and ethical, to demonstrate integrity and professionalism
TRUST to listen and lead through cooperation, partnership and teamwork
FAIRNESS to demonstrate impartiality and value diversity of experiences and views
ACCOUNTABILITY to be open and transparent, and exhibit innovation and excellence

OUR SERVICES

At QSNTS, we are committed to supporting the native title aspirations of Traditional Owners within our region of responsibility, and we strive to provide a comprehensive range of services and products that identify the specific needs and advance the objectives of our clients and stakeholders. We will deliver our services with due care and diligence, and will act ethically at all times.

QSNTS supports Traditional Owners by:

  • Delivering professional services and products to assist Traditional Owners through the native title claim process and alternative settlement outcomes
  • Drawing on skills, experience and knowledge attained during the claim process to provide services tailored for specific Traditional Owner needs in respect of future acts, cultural heritage and PBC operations
  • Providing PBCs with the right resources to build capability, manage Country and capitalise on opportunities to maximise benefits and outcomes for their community
  • Advocating reform of the native title system to improve policies, legislation and administrative processes for the recognition of native title rights and interests of Traditional Owners.

To demonstrate this commitment, we undertake to:

  • Communicate clearly and regularly with our clients about QSNTS policies and decision-making processes, the content and progress of our work
  • Deliver services with high standards of efficiency and effectiveness
  • Uphold our dedication to confidentiality, privacy and professionalism
  • Welcome all feedback and consider suggestions to improve our services and processes
  • Collaborate actively with our clients, as well as government, industry and other stakeholders.

QSNTS CONTEXT

QSNTS is part of a national network of native title representative bodies and service providers as prescribed in the Native Title Act 1993 (Cth). Our region of responsibility covers almost two-thirds of Queensland, spanning from Mount Isa in the west to the eastern coast near Rockhampton and down to the southern border. We walk with Traditional Owners pursuing a diverse range of native title aspirations, from recognition of rights and interests over traditional Country, to the development of their native title estate. We provide a range of services to support Traditional Owners throughout their native title journey.